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Our Team

Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing and its team are proud to be members of the greater Knoxville community. All of us are committed to investing the time and resources needed to improve the quality of life for residents and businesses in the Knoxville area.

Management

Office Team

Residential Comfort Team

Commercial Comfort Team

Service Technicians

Installation Technicians

Management

 

GERALD ALLISON – PRESIDENT AND GENERAL MANAGER

Gerald has more than 25 years experience working in the Heating, Ventilation, and Air Conditioning (HVAC) industry. His experience covers all aspects of residential, commercial, and industrial applications of HVAC, dust collection, and air quality control. Gerald previously served in HVAC roles including general manager, operations manager, foreman, sheet metal mechanic and field helper for mechanical contracting companies. Gerald Allison is a licensed mechanical contractor (classification CMC) in the state of Tennessee.

EDUCATION
Pellissippi State Community College Civil Engineering
University of Tennessee Electrical Engineering

LICENSES & CERTIFICATIONS
Licensed Contractor, Classification CMC – State of Tennessee
Graduate, Plymovent (Sweden) Clean Air Academy
Donaldson Dust Collection Certification
Donaldson Aercology Dust Collection Symposium
Donaldson Torit Air Purity Academy
DCE Technology Training Symposium
ACT Group Trane Boot Camp
ACT Group B-to-B 101
BPI Building Analyst Professional

 

BEN GRANGER – OPERATIONS MANAGER

Ben Granger is a co-owner and Operations Manager for Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing. Ben has been in the Heating, Ventilation, and Air Conditioning (HVAC) industry for over 26 years. His experience includes all aspects of commercial and industrial applications of HVAC installation, specialty fabrication and design build of Heating and Air Systems. Mr. Granger has performed in roles of field supervisor, project manager, job foreman, sheet metal mechanic, and field helper for several well known mechanical contracting companies.

EDUCATION
Phillips Community College Electrical Engineering Graduate of Sheet Metal Layout and Fabrication, Association of Building Contractors University

LICENSES & CERTIFICATIONS
Journeyman – Sheet Metal Layout and Fabrication
Certified – Heavy Lift Operator
Certified – Confined Space Safety
Certified – Hazardous Material Handling

 

DALE SHEPHERD – OFFICE MANAGER

Dale has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since November 2014. Dale is a graduate of Appalachian State University where he played basketball and majored in Public Relations. Since then, he has owned his own business for over 13 years and later worked in management in Retail Banking. He brings a wealth of knowledge to the company and plays an important role to the company’s goals and success. Dale is active in his church and has traveled all over the US touring in Christian Music. We are proud to have Dale on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team.

 

 

 

 

MICHELE TSETSAKIS – RESIDENTIAL SOLUTIONS MANAGER

Michele  joined Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing as a Sales Manager and Residential Comfort Consultant in June 2009. Michele provides in-home solutions for those in need of a new central heat and air system and indoor air quality improvement.

Michele has more than 15 years experience in the residential HVAC business. She  moved to Knoxville from her hometown of Ft. Lauderdale, Florida, where she served as project coordinator for the Home Improvement division of Sears from 1999 to 2006. Prior, Michele worked as a Field Medic in the US Air Force for six years.

Michele holds an associate of science degree from Broward Community College in Davie, Florida, as well as two other associate degrees from the Community College of the Air Force in Applied Science and Allied Health. She has received training in Trane, Carrier, Mitsubishi, Aprilaire, Heil, and Frigidaire products, and is qualified to compute load calculations.

Michele is an active member of ewomen network, Women in HVAC, TVA EnergyRight Program, and Business Network International.

When you are considering a new or replacement heating and cooling system or are interested in improving your indoor air quality, call Michele. She will help you sort out the options and provide a quality system that is ideal for you and your home.

LLOYD ALLISON – OFFICE SUPPORT SPECIALIST

 

As the father of Gerald Allison (GM of Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Inc) Lloyd is dedicated to offering his vast experience in management and organization to the team at Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing.

Lloyd Allison has more than 20 years of experience in the HVAC field. This started with three sons being directly involved in the industry and a process of learning with them. The part time phase gradually increased over time, and eventually became part of his General Maintenance business. In 2004, became directly involved with the industry in a full-time position.

Previous experience in the industry includes commercial estimation coordinator, inventory management, purchasing and project expediter. Lloyd has managed all parts of accounts payable/receivable, as well as employee relations, job delegation, and daily contact with customers and new clients.

Lloyd worked in the medical x-ray field for 20+ years. Responsibilities included actual rebuilding and refurbishing of x-ray apparatus, especially in the electrical part. He was also responsible for the installation of complete x-ray rooms (mechanical and electrical) in medical offices, chiropractic offices, and veterinarian clinics.

PHIL MILLER – PROJECT MANAGER

Phil has 18 years experience as a service technician. He moved to Knoxville 7 years ago from Indiana where he worked for Pepper Heating and Cooling. He is NATE Certified and has attended numerous industry related training classes.

Around here, he is known as “Dr. Phil” because of his expertise in the HVAC industry. Phil is committed to providing customers with the confidence that comes from knowing their equipment is safe, running efficiently and properly maintained. His key to success is getting the job done right the first time.

 

 

 

 CHRIS GRAHAM – SERVICE MANAGER

 

 

 

 

 

 

Office Team

LISA SCOTT – PROJECT COORDINATOR

Lisa came on board with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing in June 2015. She started with the company as an Office Support Specialist and now is the Project Coordinator for Residential.  She is a Knoxville native and is proud to be part of our community.  She has worked in the service industry for several years and understands the importance of customer excellence.  Lisa is very passionate about her role and helps the team in every way possible.  She is result driven and is focused on customer excellence.  We are very proud to have Lisa on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team!

 

TIFFANY WATSON – DISPATCHER

Tiffany has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since April 2015.  She is our Dispatcher for the Service Department where she schedules service, repairs, and maintenance calls.  Tiffany takes her role and position seriously with a goal to exceed customer expectations.  Tiffany enjoys spending time with her son and family. She has attended Walter State Community College and the University of Tennessee where her focus was on Business Management and EKG.  We are proud to have Tiffany as part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team.

 

 

 

 

JOHNATHAN MOYE – DISPATCHER

 

TENNILLE – OFFICE SUPPORT SPECIALIST

Tennille is a Knoxville native and has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since March 2016. Tennille is a great addition to the team and supports the office and our customers with any needs they may have. Tennille’s husband Jacky is part of the commercial sales team as well. She has a daughter whom she is so proud of and enjoys spending time with her and her husband. Tennille love the outdoors and enjoys fishing. We are so excited to have Tennille as part of the Rooky Top Air Team.

 

 

 

 

 

SHANNON – OFFICE SUPPORT SPECIALIST

 

Shannon comes to our office with 14 years of exceptional customer service and is always eager to assist our customers and staff with any needs they may have.  Shannon enjoys attending church and spending time with her husband, 2 sons, and daughter whom she is very proud of.  We are excited to have Shannon on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team.

Residential Comfort Team

MICHELE TSETSAKIS – RESIDENTIAL SOLUTIONS MANAGER

Michele  joined Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing as a Sales Manager and Residential Comfort Consultant in June 2009. Michele provides in-home solutions for those in need of a new central heat and air system and indoor air quality improvement.

Michele has more than 15 years experience in the residential HVAC business. She  moved to Knoxville from her hometown of Ft. Lauderdale, Florida, where she served as project coordinator for the Home Improvement division of Sears from 1999 to 2006. Prior, Michele worked as a Field Medic in the US Air Force for six years.

Michele holds an associate of science degree from Broward Community College in Davie, Florida, as well as two other associate degrees from the Community College of the Air Force in Applied Science and Allied Health. She has received training in Trane, Carrier, Mitsubishi, Aprilaire, Heil, and Frigidaire products, and is qualified to compute load calculations.

Michele is an active member of ewomen network, Women in HVAC, TVA EnergyRight Program, and Business Network International.

When you are considering a new or replacement heating and cooling system or are interested in improving your indoor air quality, call Michele. She will help you sort out the options and provide a quality system that is ideal for you and your home.

 

NATASHA ERICKSON – RESIDENTIAL COMFORT CONSULTANT

Natasha joined Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing in April 2016. She has been great addition to the team. Natasha is part of our Comfort Specialist Team and takes a great deal of pride in helping our customers select the right heating and cooling system for their home. Natasha has a very outgoing personality and holds integrity at a high place in her life. She is very passionate about helping her customers and delivering an exceptional customer service experience. One of the things Natasha enjoys is singing. She has a wonderful voice and everyone that hears her sing wants to hear more. We are excited to have Natasha on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team.

 

 

 

Commercial Comfort Team

KURT ELSENSOHN – COMMERCIAL COMFORT CONSULTANT

Kurt has been a huge asset to the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team. Kurt is our Commercial Comfort Consultant.  When your business is considering a new or replacement heating and cooling system or improving your indoor air quality, Kurt is the man to talk to. Kurt goes above and beyond to make your business comfortable.  Kurt has 20 years experience in Construction Cost Estimating, components, and materials.

He moved to Knoxville from his hometown of New Orleans after Hurricane Katrina. He has lived in Knoxville, TN for 10 years. He fell in love with the people and city of Knoxville. Kurt has a beautiful family with 2 teenage volleyball star daughters. Kurt feels honored to work with a dedicated and honest team that have demonstrated determination for success. We are proud to have Kurt on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team.

 

JACKY PALMER – COMMERCIAL COMFORT CONSULTANT

Jacky is part of our Commercial Sales & Service Team. He is very passionate about helping our customers and benefiting them with their air and heating needs. Jacky’s wife is also a part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team and works in the office as a Customer Support Specialist. Jacky enjoys the outdoors and spending time with his daughter and wife. We are excited to have Jacky part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team.

 

SERVICE TECHS

MANNY CONTRERAS  – SERVICE TECHNICIAN

Manny Contreras has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since day one.  We have worked together for over 10 years.  He immigrated to the United States in the late 90’s.  You will love Manny’s outgoing personality and his ready smile.  We receive more customer testimonials for Manny’s job performance and quality than anyone else in the company.  Manny is a highly skilled Service Technician that has learned the business from the ground up and is now a valued member of the Service Department at Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing.

Manny loves helping people and doing what is right for the customer.

 

 

 

EDWIN JUAREZ – SERVICE TECHNICIAN

Edwin Juarez has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since we started in 2009.  He has worked with our management team for over 12 years.  Edwin was a member of a military SWAT team in El Salvador with some of our other employees.  He also played professional soccer in El Salvador for a few years and is still an accomplished player.

Edwin has a great personality and is extremely talented in HVAC installation.  He exhibits a can-do attitude that customers love.  He runs projects on the residential side as well as for our commercial / industrial side of the business.

Edwin’s key to success is to work hard and do things right the first time.

 

 

 

FRED SCHILLER – COMMERCIAL SERVICE MANAGER

Fred has been in Heating & Air for over 25 years. Fred owned his own Heating & Cooling company for 2 years. Originally from New Jersey, he now lives in Knoxville, TN and has been here for over 5 years. During his spare time, Fred is a certified Scuba Diver as well as a Black Belt in Aikido.
His knowledge and skills are a huge asset for the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Technical team. Fred has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since February 2015.

 

 

 

 

 

INSTALLATION TEAM

JAMES (JB) BALLARD – WAREHOUSE MANAGER

JB is a great addition to the Rocky Top air family. He has owned and operated his own Heating and Cooling business and is a wealth of knowledge to the company and our customers. He has a great personality and is always positive. JB has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since June 2015. JB takes pride in his work and always has the best interest of the customer and company in mind. He has a great family and enjoys spending time with them. We are proud to have JB a part of the Team.

 

 

 

 

 

SAM OAKLEY – INSTALLATION/WAREHOUSE 

Sam is a big part of the Rocky Top air Team. Sam brings a lot of skill and knowledge the company where he has excelled in the sheet metal shop. Sam takes pride in his work and cares about our customers and the company. He is always willing to help in any area that he is needed. Sam is very eager to earn new things and is very passionate about his work. Sam enjoys spending time with his new son and spending time with his family.

 

 

 

 

 

ADAN OVALLE – INSTALLATION TECHNICIAN

Adan has been with Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing since 2009.  He is an important asset to Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing.  Adan has a beautiful family with 2 girls and 1 boy.  He also enjoys playing soccer on his free time.  He has appreciated the opportunities Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing has provided.   His knowledge and skills in the HVAC industry has played a big part with the company.   We are very happy to have Adan part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team!

 

 

 

 

 

 

JOHN CODY – INSTALLATION TECHNICIAN

Jon is one of our Residential Foreman’s and has been in the HVAC industry for over 6 years and is a great addition to the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team. Jon takes pride in his work and focuses on taking care of the customer. He has an outgoing personality and enjoys spending time with his wife and kids. We are proud to have Jon as part of our team.

 

 

 

 

 

 

DONNIE RABY – INSTALLATION TECHNICIAN

Donnie joined Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing in February 2017. He has been in the HVAC industry for over 8 years. Donnie has become a valuable team member and we are excited to have him on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team. Donnie enjoys spending time with his family and learning new things.

 

 

 

 

GUSTAVO HERNANDEZ – INSTALLATION TECHNICIAN

Gustavo has been with Rocky Top air since April 2015. Gustavo is a great addition to our team and is very skilled in the HVAC industry. He works in our Residential & Commercial departments. He takes pride in his work and is always willing to go the extra mile. We are proud to have him as part of the team.

 

 

 

JOSE “TADPOLE” AGUAYO – INSTALLATION TECHNICIAN

Jose has been with Rocky Top air since May 2012. Jose is one of our residential foreman’s and is very skilled in his work. He takes pride in doing great work and exceeding the customers’ expectations. He has a very outgoing personality and is very dedicated to his profession. You can always count on Jose to be on his game and very consistent with his work. He is a big part of the Rocky Top air team and we are proud to have him.

 

 

JUSTIN SUTTLES – INSTALLATION TECHNICIAN

Justin is one of our foreman’s and works both in Residential and commercial departments. Justin as very dedicated to his work and takes pride in all he does. He is always positive and will go the extra mile to take care of the customer and to exceed expectations. We are proud to have Justin on the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing Team.

 

 

 

 

RAMON MARTINEZ – INSTALLATION TECHNICIAN

Ramone is an important part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing team. He has been with the company since July 2011. Ramon is a Commercial and Residential Foreman. He brings a wealth of knowledge and skill to the company. You can always count on Ramon to give you his best. Ramon knows how to get the job done right and while taking care of the customer. He takes great pride in his work and give his best. He enjoys spending time with his family and being with friends.

 

 

 

TEO LOPEZ – INSTALLATION TECHNICIAN

Teo joined the company in February 2017. Teo has become a team favorite and is very passionate about his work. He is always willing to go the extra mile and will help in any way he can. He is part of the Residential and Commercial team. Teo always has a smile on his face and brings good energy to the team. We are proud to have Teo part of the Rocky Top One-Hour Heating & Air and Benjamin Franklin Plumbing family.

 

 

 

PLUMBING DEPARTMENT