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Heating & Air Conditioning FAQs

Find Answers to Common Questions about Heating & AC in Knoxville

When it comes to your comfort, you want to know you’re getting the best possible value and service. At Rocky Top One-Hour Heating & Air, we are well-equipped to handle all your Knoxville heating and air conditioning needs. Browse our heating and AC FAQs for answers to some of the most common questions we get and, if you’re ready to make your appointment with our team, contact us today.

How do I select a reliable heating and air conditioning contractor?

When you need HVAC services, you understandably want to make sure you’re picking the best contractor out there. How can you tell if your heating and cooling contractor is honest and reliable?

Ask yourself the following questions:

  • Does the contractor employ factory-trained, certified technicians?
  • Is the contractor fully licensed and insured?
  • Do they offer same-day appointments and emergency services?
  • Do they have HVAC maintenance agreements?

At Rocky Top One-Hour Heating & Air, we can answer all of these questions with a resounding “yes.” We are committed to providing the very highest level of workmanship and customer care. If you are not completely happy with our work, we will fully refund your money.

What services does Rocky Top One-Hour Heating & Air offer?

With over 150 years of combined HVAC experience, our team is capable of handling a full range of heating, air conditioning, air duct, and indoor air quality services. Plus, our technicians are all extensively trained and North American Technician Excellence (NATE) certified. We assist commercial customers with new system installations, repairs (including emergency repairs), product and parts replacements, routine maintenance, and more. We encourage you to visit our Services page to learn more about our Knoxville heating and air conditioning services.

Do you offer financing?

Yes! We offer several financing options for our customers. You can learn more about our financing programs by contacting us, either online or by phone at (865) 205-6553.

Should I have my air ducts cleaned?

There are a few signs that you should have your air ducts cleaned by a trained professional. Increased allergy symptoms or respiratory problems, difficulties sleeping, visible dust or dirt gathered at vents, and overall poor indoor air quality can all indicate that your business’s air ducts need cleaning. Dirty air ducts may contain mold, mildew, pet dander, smoke, pollen, dust, bacteria, and other harmful contaminants. Plus, clogged ducts reduce heating and cooling efficiency, ultimately costing you money.

To learn more about our air duct cleaning services, contact Rocky Top One-Hour Heating & Air today.

How long does HVAC equipment typically last?

Different systems have different average lifespans but, generally speaking, most HVAC equipment can be expected to work properly and efficiently for an average of 11 years. If your heater or air conditioner is approaching the 10-year mark, you’ll likely start noticing decreased performance and efficiency. If your system is more than five years old, you should have it inspected by a trained HVAC professional to rule out any underlying issues and ensure optimal performance. If your system is more than 11 years old and you’re noticing problems, it’s time to consider replacement.

Why does HVAC maintenance matter?

Regular heating and air conditioning maintenance is one of the most important and one of the most-neglected tasks a commercial property manager can do. There are numerous benefits to regular HVAC maintenance, including better performance, increased energy efficiency, reduced utility bills, and improved indoor air quality. Regular maintenance can also extend the average lifespan of your unit. Plus, regular tune-ups allow your HVAC technician to catch and fix any minor issues before they become major problems.

Browse our Maintenance Programs to learn more about how we make HVAC maintenance easy!

How can I get ahold of someone at Rocky Top One-Hour Heating & Air?

Our fully staffed office is open Monday through Friday from 7:00 AM to 5:00 PM. When you call, you will not receive a voicemail; instead, your call will be answered by a real person on our team. The only time you may receive our voicemail system is if all of our lines are currently busy when you call. In such instances, we will return your call as soon as possible.

If you have further questions or would like to book an appointment, call us at (865) 205-6553 or fill out and submit an online contact form. We look forward to serving you!

We Care About Our Customers

See What Sets Us Apart From the Competition
  • Customer Satisfaction Guaranteed

    We truly care about our customers and ensure that they are satisfied with our service.

  • Lifetime Repair Warranty

    We are the only company in the area that offers a lifetime repair warranty.

  • Trained Technicians

    Our technicians are all background checked, drug tested, NATE certified.

  • 24/7 Emergency Service Available

    We know emergencies happen, which is why we are available all day and night.

  • No Dispatch Fee

    We do not charge a dispatch fee for our team to come out and look at the issue.

  • Respect for Your Home

    We treat your home as if it were ours. We always have the utmost respect for your home and property.


Satisfaction Guaranteed
  • His professional knowledge and courtesy were appreciated.

    - Florence V.
  • Always great service at a great price.

    - Fred J.
  • Very professional. I am extremely pleased with this companies service.

    - Joe C.