ALWAYS ON TIME… OR YOU DON’T PAY A DIME!
100% Customer Satisfaction Guaranteed
ABOUT ROCKY TOP ONE-HOUR HEATING & AIR
YOUR TRUSTED, LOCAL KNOXVILLE HEATING & AIR CONDITIONING EXPERTS
At Rocky Top One-Hour Heating & Air, we’re not just your average HVAC company; when it comes to heating and air conditioning, we offer the highest quality service, workmanship, and customer care in the entire Knoxville area. We’re known for being the leading HVAC company in the region, and we were even named the #1 Heating and Air Conditioning Company by Best of Knoxville 2017.
How have we built this reputation? Our success is built on a history of providing the utmost in customer service. At Rocky Top One-Hour Heating & Air, our customers come first—it’s as simple as that. Our company mission, vision, and values all center on delivering the very best experience possible for our customers. Plus, we’ve created a workplace environment that empowers our employees and encourages them to truly love what they do. This, in turn, allows them to deliver that great experience for our customers, every single time.
Our mission is to be the best residential and commercial heating and air conditioning contractor in Knoxville and the entire East Tennessee region. We strive to serve our customers and our community by offering the highest level of innovation and excellence, both in service and products.
At Rocky Top One-Hour Heating & Air, our vision is to be known throughout East Tennessee as the area’s leading heating and air conditioning company, committed to providing the best in comfort and quality. We strive to earn a reputation for exceptional services, delivered with the very highest integrity and customer care standards.
We believe that our values reflect what is truly most important to us. These are our rules of engagement, an outline of what is acceptable—and what is unacceptable—when it comes to dealing with others. At Rocky Top One-Hour Heating & Air, our values are as follows: teamwork, honesty, respect, trustworthiness, excellence, fairness, customer focus, and integrity.
WHAT SETS US APART
At Rocky Top One-Hour Heating & Air, we are truly passionate about helping home and business owners with their indoor comfort and air quality needs. We love what we do, and we’re good at it.
When you choose us for your Knoxville heating and air conditioning needs, you can rely on:
- Fast, on-time services—or you don’t pay
- 24/7 emergency availability
- Superior quality installations, repairs, and service
- Our exclusive lifetime repair warranty
- A friendly, professional, and hands-on management team
- Highly trained, NATE-certified technicians
- Fair, flat-rate pricing (including no dispatch fees!)
- Over 150 years of combined industry experience
WHAT IS THE UWIN PROGRAM?
At Rocky Top One-Hour Heating & Air, we take your satisfaction seriously. If you are unhappy with our services for any reason whatsoever, you can take advantage of the UWin Program. This allows you to call the UWin number, explain your concerns, and receive professional assistance. Everything will be done to make it right but, if you are still dissatisfied, you will receive a complete refund of your money. When we say we guarantee your 100% satisfaction, we really mean it—you can take that to the bank!
REACH OUT TO US TODAY
No matter the service you need—heater repairs, AC installation, or even routine HVAC maintenance—our team is committed to providing the “wow” experience. We’ll take the time to listen to you and understand your specific comfort needs. Then, we’ll draw on our extensive training and industry experience to provide you with our honest, professional recommendations and advice. From there, we can take care of any service you need and help you get back to enjoying a comfortable home or well-functioning commercial space.
We are fully licensed, bonded, and insured for your peace of mind and, when our technicians visit your home or business for a service, they treat your property as though it were our own. We always wear shoe coverings, use drop cloths, and keep tidy workspaces. We’ll never use pressure tactics or conduct any work without your approval, and we’ll make sure you understand all your options before we get to work.
WE CARE ABOUT OUR CUSTOMERS
SEE WHAT SETS US APART FROM THE COMPETITION
His professional knowledge and courtesy were appreciated.
- Florence V.
Always great service at a great price.
- Fred J.
Very professional. I am extremely pleased with this companies service.
- Joe C.