Award reflects businesses’ consistently high level of customer service

Rocky Top Air has been awarded the prestigious 2011 Angie’s List Super Service Award, an honor bestowed annually on approximately 5 percent of all the businesses rated on the nation’s leading provider of consumer reviews on local service companies.

“We are honored to accept this reward as a result of the hard work and dedication to just doing the right things by all the co-workers of Rocky Top Air.  It is our company culture to exceed the expectations of our customers and provide them with the top-notch service they deserve”, said Rocky Top Air’s President Gerald Allison.

“Only a fraction of the businesses rated on Angie’s List can claim the sterling customer service record of being a Super Service Award winner because we set a high bar,” said Angie’s List FounderAngie Hicks. “The fact that Rocky Top Air can claim Super Service Award status speaks volumes about its dedication to consumers.”

Angie’s List Super Service Award winners have met strict eligibility requirements including earning a minimum number of reports, an exemplary rating from their customers and abiding by Angie’s List operational guidelines.

Service business ratings are updated daily on Angie’s List, but members can find the 2011 Super Service Award logo next to business names in search results on AngiesList.com.

Angie’s List collects consumer reviews on local contractors and doctors in more than 500 service categories. Currently, more than 1 million consumers across the U.S. rely on Angie’s List to help them make the best hiring decisions. Members get unlimited access to local ratings via Internet or phone, exclusive discounts, the Angie’s List magazine and help from the Angie’s List complaint resolution service. Take a quick tour of Angie’s List and view the latest Angie’s List news.

            After the energy evaluation is finished, you can call Rocky Top Air to get an estimate on having them do recommended improvements such as equipment replacement, duct sealing, duct replacement, and air sealing.  TVA will come back out and inspect the work once the improvements are done.  If it passes inspection and you have spent $1000, you get the maximum payout of $500 plus TVA’s $150 evaluation fee back within 4-6 weeks.

            With their knowledge about TVA’s process, Rocky Top Air’s professionals know how to thoroughly address factors such as proper insulation, the quality of windows, and the condition of the ductwork.  Most homeowners do not realize how poor their existing duct system can be.  Leaky ducts can cause a variety of issues within the home.  The biggest problem found is losing air through the system and making the heating and air unit work harder.  Another concern is pulling polluted air from your crawlspace or attic into the air stream you are breathing.  Get a professional evaluation of your duct system by calling Rocky Top Air.

When it comes to Heating and Air, Rocky Top Air looks at more than just hot and cold – it is about total home comfort and peace of mind. 

            Rocky Top Air is your local resource for reliability, efficiency, value, and performance you can count on, 865.474.1511, www.RockyTopAir.com.

Here’s how it works

·        Call 1-866-441-1430 to arrange for an in-home energy evaluation by a TVA-certified evaluator.  There is a $150 fee for the evaluation.  However, if you make recommended improvements costing $150 or more, the fee will be reimbursed in addition to the matching cash incentive.

·        The evaluator reviews your home and creates a report outlining the potential energy-efficiency modifications and available cash incentives.

·        Modifications must be made by a member of the TVA Quality Contractor Network (QCN), except for self-installed measures as allowed by the power distributor.

·        All home improvements must be completed within 90 days.  Once the work is finished, it will be inspected to ensure that everything is installed properly to maximize savings.

·        After the inspection, you submit receipts for the completed work to be eligible for the cash incentive.

Visit www.energyright.com to watch a video for more information on the In-Home Energy Evaluation Program.

Selecting an electric heat pump for your home is a big decision to make.  Did you know this installation is almost as important as the heat pump itself?  The better the installation, the more comfortable and efficient your heat pump will run.  That is why your local power company and TVA have developed the Quality Contractor Network (QCN) and the energy right heat pump program.  QCN members, such as Rocky Top Air, have the skill and knowledge to install the right system for your home.  Rocky Top Air will also be able to service your equipment down the road and even coordinate financing through your local power company.  Rocky Top Air not only stands behind the systems we install, we also stand behind the installation process.

When you choose a heating and air contractor, there are a few important steps you should take.  Always ask if they are a member of TVA’s Quality Contractor Network.  Ask for references.  Get a written estimate with details on work to be performed as well as the efficiency of the equipment.  Rocky Top Air provides all of this and we will check your existing duct system and your insulation levels to determine what the right system is for you. 

For more information about TVA’s energy right program visit their web site at www.energyrightpartners.com

Central air conditioning systems need regular check ups to ensure they’re working properly without wasting any costly energy. Leaks in ducts or dirty filters can end up costing much more than the average home and business owner would expect. This is why in the long run, finding a quality certified HVAC repair specialist like Rocky Top Air to do routine tune ups can potentially save you thousands of dollars. Before summer time comes each year, air conditioning systems need to be inspected by a professional. After it’s inspected, it’s up to you to maintain it in proper working order. Changing the air filters in your air conditioner each month can improve air quality and also prevent your air conditioner from having to work over time in order to maintain a stable temperature in your home or office. Disposable air filters should be thrown away each month, and reusable air filters need to be thoroughly washed and dried before putting them back in to place. Keeping any debris away from condenser units which are located outside can also help prevent your system from working overtime. Gently cleaning fan grills and blades to keep them free of dust and debris can help them run more smoothly and save you money.  Call Rocky Top Air today to set up a maintenance plan for you home or business.

865.474.1511

With the chill in the air and the fluctuating temperatures of East Tennessee, it’s important that your heating system is operating at maximum efficiency to save money on your bills and maintain a comfortable temperature climate at your home.  The team at Rocky Top Air has many years of experience and expertise in determining where there may be a problem in your system’s operation.

Says one customer in the Knoxville area, Carole Conner, “I knew my heating bills were high, so I had Rocky Top Air come out and check my system.  They found a major leak within the crawl space underneath my home, so a lot of heat was going down there instead of into my house!  I also have a bonus room that never stays heated or cooled like the rest of my home since it’s over the garage.  Rocky Top Air discovered a major flaw in how the ductwork was routed at that end of the house, and they are going to ‘work their wonders’ with some modifications to my existing ductwork, making that room warm or cool as needed.  Other companies had told me nothing could be done, and I’m thrilled that Rocky Top Air has offered me a cost effective solution!”

Rocky Top Air will also recommend if you need a new system, and our staff is up-to-date on the benefits the newer, energy saver models can provide to help you achieve worthwhile savings.  One major benefit that sets Rocky Top Air apart from our competitors is we offer members of our Rocky Top Maintenance Club a LIFETIME REPAIR WARRANTY on new systems!  We stand behind our work and focus toward the long-term satisfaction of our customers.  Call now before you have to bundle up. 865.474.1511

The Willows at Cottage Cove

A floating paradise located on

 Norris Lake at Mountain Lake Marina

The Willows at Cottage Cove was featured in the September 2010 editions of Knoxville Magazine’s Home & Garden section.  The article sketches a wonderful picture of a floating home with comforts such as public utilities (electricity, water, & sewage), natural gas, cable/satellite, and a 90% high efficiency heating and air conditioning system.  Rocky Top Air has the unique opportunity to install the HVAC systems in the homes of this up-scale floating-home community.  To see more, go to http://thewillowscommunities.com or visit http://virtual.angstromgraphics.com/publication/?i=46248 

Things that you as a homeowner can do to keep your air conditioning system running at its peak performance is to clean or replace the air filter every month.  Do not run the unit with the filter removed.  If you do, the coil becomes the filter and it is much harder to clean.

Make sure you remove any leaves or debris that has collected around your outdoor condenser unit.

If it is possible, keep the outdoor compressor unit shaded.  Air in shaded spaces is typically 5 to 6 degrees cooler than the surrounding air.  Shading can be up to 10 percent more efficient during the cooling season.

A dirty indoor evaporator coil will interfere with the unit’s ability to cool the air moving through the unit.  Warm indoor air contacting the evaporator coils will condense causing moisture to collect and drip.  In most units, a plastic pipe carries the water outdoors or to a drain.  Algae and bacteria growth can clog the pipe.  When this happens, the backed-up water can puddle and cause rust or water damage. 

Make sure you are ready when hot weather hits by calling 865.474.1511 and scheduling a tune-up.  Your air conditioner is like your car.  If you don’t perform the proper maintenance needed, you can be extremely uncomfortable and wishing you called us earlier.

Programmable thermostats supply personal comfort through pre-set temperature levels and are generally more convenient and accurate than manual thermostats.

If you’re looking to cut back expenses, you will usually see the return on your programmable thermostat investment within one year. Programmable thermostats are also a plus for the environmentally conscious because they contain no mercury and are eco-friendly. Using less energy helps to reduce greenhouse gas emissions associated with energy production.

Programmable Thermostat

For homeowners who work outside the home during the day and have a different schedule on the weekend, a programmable thermostat can offer many benefits. On the other hand, if you are home throughout the day, seven days a week, then a programmable thermostat will offer more limited benefits.

Programmable thermostats can be set to adjust the temperature of a home according to a user’s schedule. The temperature on programmable thermostats can be set to change based on whether or not the home is occupied or whether residents are asleep or awake. For example, in the morning before occupants wake up, the thermostat can be preset for a slightly warmer temperature. As well, the thermostat can be adjusted for both heating and cooling seasons.

Programmable thermostats can automatically store settings and repeat those settings each day. However, they can still be manually set, overriding the programming when desired. A programmable thermostat generally allows more precise temperature management and a wider range of selections, offering a number of programming choices.

Most conveniently, it provides daily programming that allows one schedule to be used each day. Additionally, you can program your thermostat with different settings for the weekend. In fact, most programmable thermostats have a full seven-day programming ability, allowing for a different temperature schedule for every day of the week.

How much might you save?

Honeywell has introduced the Prestige™, a high-definition, full color, touchscreen, wireless-enabled, programmable thermostat. Designed for homes, the thermostat helps homeowners maximize savings by reducing heating and cooling costs.

Prestige’s patented, interview-based interface walks a homeowner through the set-up process by asking a series of questions such as “what time does the first person wake-up in the morning?” or “what time do you go to sleep at night?” The answers help the thermostat program itself – no owner’s manual needed.

Prestige’s built-in wireless technology allows it to communicate with other Honeywell RedLink™ wireless devices including the Portable Comfort Control™, a hand-held device that senses temperature in any room of the house, gives homeowners the control to adjust temperature from anywhere in the house.

Additional benefits:

• Graphic user interface displays information in an easy-to-understand format.
• On-board user’s manual provides definitions and directions for each display screen.
• Ability to customize the display in one of three languages: English, French or Spanish

When properly installed by an HVAC contractor, and used as directed, Honeywell estimates that homeowner’s can cut annual heating and cooling cost up to 33 percent – or by $200 each year – depending on geographic location.

Start saving on your heating and cooling bills today and call Rocky Top Air to install a programmable thermostat in your home at 865.474.1511.  Watch a video from the Rachel Ray show on Thermostat Wars http://www.rachaelrayshow.com/show/segments/view/thermostat-wars/