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About

Rocky Top Air is not your “run of the mill” heating and air contractor. Rocky Top Air is the BEST in Knoxville. Our success is built on ultimate customer satisfaction and retention. We depend upon referrals from our satisfied customers to drive our business. Our policies and procedures create a clear career path for our co-workers, which includes performance bonuses, sales spiff’s and guaranteed training.

Our Mission

Our mission at Rocky Top Air is to be the best residential and commercial heating and air conditioning contractor in East Tennessee, serving our customers and community, through the use of innovation and excellence in both service and products.

Our Vision

Our vision is to be the heating and air conditioning company known for providing East Tennessee the best in comfort and air quality – delivered with the highest standards of integrity and service excellence.

Our Values

Values are about behaviors – not emotions; rules of engagement that we use to define what is acceptable and unacceptable when dealing with others. The success or failure of Rocky Top Air and each employee will be a result of our adherence to these values.

Teamwork | Honesty | Respect | Trustworthiness | Excellence | Fairness | Customer Focus | Integrity

HOW ROCKY TOP IS DIFFERENT

At Rocky Top Air, you can count on:

  • On time delivery of contracted projects to meet client expectations.
  • Superior quality of installations on every job.
  • Proven, time-tested estimation and sales system.
  • Hands on management from well seasoned, professional management team.
  • Lifetime Repair Guarantee
  • The “Wow” Experience

Our team is dedicated to character, quality, customer service, honesty, integrity and hard work. These are winning qualities in any organization. Each one of us hold family values and good business practices as important parts of our lives. We fully understand that trust is not given but earned and look forward to the opportunity to earn your trust as a customer or co-worker.

The Rocky Top Air Management Team

“The WOW Experience”

With Rocky Top Air you don’t just get service you get an experience!!! Our highly skilled service professionals will use the latest technological advances to service your HVAC systems.

Our goal is to ensure that your system is running at peak performance which will provide you the most comfort and reduce energy costs. Your Family’s safety is ALWAYS our top priority that’s why our technicians will check for gas or carbon monoxide leaks.

The Rocky Top Air Experience starts when you pick up the phone!

  • Our Team Members take time to listen to your needs and help provide solutions.
  • Our Professional Service Technicians are trained not only in HVAC but also in Customer Service Excellence.
  • Our service technician will arrive promptly, in a fully stocked vehicle, ready to serve you!
  • We wear shoe covers and clean up after ourselves to ensure your home stays protected.
  •  Our technicians will do a thorough needs assessment and will ask you some questions to ensure all comfort issues and equipment concerns have been addressed.
  • After a thorough equipment inspection our technician will check-in to let you know how your system is running, show you any filters that may need changed, and/or make recommendations with pricing information using our flat Rate Pricing Guide.
  • At that time you can choose the option that will work best for you! Absolutely no work is done unless it is approved by you.
LICENSE/INSURANCE
  • Licensed Mechanical and gas contractors with the state of Tennessee
  • Business Tax License in Knox County and the City of Knoxville
  • Technicians are NATE certified
  • Licensed, bonded and insured with general liability of $2 million
Service Area

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LIFETIME REPAIR WARRANTY, SERVICE

Rocky Top Air delivers more than professional service, we deliver peace-of-mind. We stand behind all our residential heating and cooling repairs with a 100% Satisfaction Guarantee and Lifetime Parts and Labor Warranty.

Heating and Cooling Service Warranty
All Repairs – Lifetime Parts and Labor
If our repair fails, we will fix or replace that part at not charge. All we require is that you keep your system properly maintained with a Rocky Top Maintenance Plan. If you desire to maintain the system yourself or through a different service provider, all repairs still remain covered by our standard 30 days parts and labor warranty effective from the date repairs were made.

Please note that routine maintenance is required as recommended in the owner’s manual to ensure proper performance of the equipment. Repairs that are required due to lack of routine maintenance and for equipment that has exceeded its average expected life are not covered by the Rocky Top Air Lifetime Repair Warranty Agreement.  Rocky Top Air can provide the required routine maintenance.  Compressor replacement/service is excluded as part of the Lifetime Repair Warranty.