About Rocky Top
Rocky Top Air is not your “run of the mill” heating and air contractor. Rocky Top Air is the BEST in Knoxville.
Why?
Rocky Top Air has a philosophy that clearly differentiates us from the competition. Our philosophy utilizes the golden rule, most competitors do not. Our defined company culture is this: “Win! + Win! = Win!” The first winner is the customer. Everything we do is what is best for the customer. We are dedicated to satisfying the customer at all costs. The second winner is the co-worker. The company always asks if what is being done is good for the co-worker. Working at Rocky Top Air provides a fun and economically healthy environment for all co-workers. It also provides a clear career path and on-going education. When both the customer and the co-worker are properly cared for then the third winner will always be the company.
Our success is built on ultimate customer satisfaction and retention. We depend upon referrals from our satisfied customers to drive our business. Our policies and procedures create a clear career path for our co-workers, which includes performance bonuses, sales spiff’s and guaranteed training. Following is a synopsis of how Rocky Top Air is different:
How Rocky Top is Different
- On Time Delivery of Contracted Projects to meet Client Expectations.
- Superior Quality of Installations on every job.
- Proven, time-tested estimation and sales system.
- Hands on management from well seasoned, professional management team.
- LIFETIME REPAIR WARRANTY
- Red Carpet Service
Our team is dedicated to character, quality, customer service, honesty, integrity and hard
work. These are winning qualities in any organization. Each one of us hold family values and good business practices as important parts of our lives. We fully understand that trust is not given but earned and look forward to the opportunity to earn your trust as a customer or co-worker.